Get industry-leading support without the hassle.

Our remote hand's teams are highly trained to work in a variety of business-critical environments and respond quickly with the right skills for any situation. Whatever your requirements, we've got you covered!

We provide IT support to businesses in the form of remote technicians and engineers.

IDC Solutions has a team of technicians and engineers that service all major capital cities and regional areas throughout Australia. 365 days per year, 24 hours a day, you can rely on IDC to fix your broken hardware, provide remote system configuration advice and more, when needed!

Here are a few ways we can help:

●     hardware replacement

●     copper and fibre cable migrations

●     responding to incidents

●     remote systems configurations

●     observing or reporting indicators on equipment

●     basic observation of environment

●     performing hardware reboots

No job is too big or too small for our expert team, who will guide you through every step of the way with personalised advice and solutions tailored to your organisation or industry.

Boost productivity and reduce risk with remote IT support

With our national footprint constantly expanding and growing stronger, you can rely on having remote hands resourcing where you need it. We are solving problems from new locations every day with the help of our talented staff located in many major colocation data centres around Australia. These tech wizard’s maintain an active commitment towards customer service excellence across our borders. Our Remote Hands teams are also present for any specialised needs that may arise within their field - no matter how specific they seem at first glance (or even if something doesn't!).

With our 24/7 response times and a SLA that is second to none, you'll see why we are a preferred partner for major data centres, government, not-for-profit industries and more!

Frequently Asked Questions

What is a remote hand?

Remote computer help (remote hands) is a service offered by IDC Solutions mainly for times when we believe it's more efficient to use remote support. Instead of travelling across town or country, our technicians will attempt to solve your IT issues from their own location and will offer links and steps that allow you to receive remote assistance to fix an issue. This not only allows us to quickly and efficiently provide help but also be able to provide 24/7 support 365 days a year.

What are the benefits of using remote hands?

There are many benefits to using remote hands including:

●     Availability (365 days a year, 24 hours a day)

●     Quicker Response times (less downtime)

●     Extra security monitoring

●     Increased Productivity

●     Cost Reduction

●     Expert advice when you need it

●     Efficiency

Why should I trust IDC Solutions for remote support?

Many businesses and industries find the use of remote IT support to be a great relief; we can handle everything from installing updates and new software, creating user accounts on company computers, and resolving system errors. Remote hands will also identify changes that might be harming your business by locating vulnerabilities such as bad passwords or users who don't follow company policies. Knowing these risks ahead of time is important, so using IDC Solutions is the perfect contingency plan.

Case Studies

IDC Solutions has helped a range of clients to take control and work smarter with a consultative approach, ensuring you save time, money & resources when developing new ideas or features for your business. Find out how.